Senior Business Process Engineer

Leidos is a company dedicated to delivering innovative solutions and is seeking a Senior Business Process Engineer to support the SEC ISS contract. The role involves leading process analysis and optimization efforts to improve service quality and operational efficiency while ensuring compliance with ITIL-aligned processes.

Responsibilities:

• Lead end-to-end analysis, design, and optimization of complex cross-functional business processes supporting SEC ISS services
• Assess current-state workflows, identify bottlenecks and control gaps, and implement improved future-state processes
• Translate business and operational requirements into implementable process designs, including workflow automation opportunities
• Align process improvements with SEC priorities, contract requirements, and enterprise service delivery objectives
• Establish and maintain ITIL-aligned process governance for incident, request, problem, change, and knowledge management
• Define and enforce process controls, decision gates, and approval flows to align with SEC change-control expectations
• Oversee compliance and audit activities by maintaining process evidence, SOP artifacts, and remediation tracking
• Track and report process-related issues, risks, and performance deficiencies on an agreed governance cadence
• Develop and maintain process documentation, including SOPs, runbooks/playbooks, workflow maps, and standards
• Define SLA/KPI measurement approaches and support dashboard-based performance reporting and recurring deliverables
• Use ticketing and operational data to perform root-cause analysis and drive lessons-learned updates to processes
• Ensure process and knowledge artifacts are version-controlled, accessible, and aligned with organizational standards
• Collaborate with SEC stakeholders, service owners, and technical teams to implement approved process improvements
• Lead change management activities, including communications, training, and adoption strategies for updated workflows
• Provide mentorship and quality oversight to junior process engineers and team members
• Present recommendations, progress, and improvement roadmaps to leadership and governance forums

Requirements:

• Citizenship/Work Authorization: Must meet contract requirements
• Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required)
• Education: Bachelors degree in a relevant field (e.g., Information Technology, Information Systems, Business, Engineering). Additional years of experience may be considered in lieu of degree
• 8 years of experience in business process analysis, design, and optimization within enterprise or federal IT environments
• Strong experience applying ITIL frameworks, process governance, and workflow automation practices
• Experience collaborating with business and technical stakeholders to translate requirements into technical and operational solutions
• Matrix-required: ITIL frameworks, process governance, and workflow automation practices
• Matrix-required: ServiceNow or similar IT Service Management (ITSM) platforms
• Operational context: Process modeling and documentation (SOPs, workflow maps, and standards)
• Operational context: Compliance support and audit-readiness process documentation
• Operational context: Performance analysis and reporting to drive continuous process improvement
• Experience supporting SEC or similarly regulated federal IT environments
• Hands-on experience optimizing ServiceNow workflows and platform governance controls
• Demonstrated success applying structured process-improvement methods to IT operations
• Experience operating within formal governance and change-control boards in multi-vendor environments
• Advanced process or ITSM certifications (e.g., ITIL 4 Managing Professional, ServiceNow implementation credential)
• ITIL 4 Foundation (or higher)
• ServiceNow Certified System Administrator