Digital Product Manager

Cook Children's Health Care System is one of the country's leading integrated pediatric health care delivery organizations. The Digital Product Manager leads efforts to improve digital capabilities and user journeys, focusing on usability and business value while engaging with various stakeholders.

Responsibilities:

• Leads efforts to create and improve digital capabilities, core products, or a digital user journey
• Translates complex organizational and socioemotional user needs into clear product roadmaps, measurable outcomes, and scalable solutions
• Focuses on business/outcome value, usability, and viability of a digital experience solution
• May specialize between a core product or platform role or a journey role
• Regularly interacts with employees at all levels of the organization and may interact frequently with external partners, patient or family-facing users, or specific audiences

Requirements:

• 5+ years of experience showing domain expertise in one of the following: IT role providing application, data or workflow analysis with progressive experience, Clinical role with responsibility for implementing or optimizing workflows using technology, Marketing technology role with progressive experience
• 1+ years working as a product owner, program or project manager
• Bachelor's Degree required (Healthcare, IT, Business, Marketing, English, Communications, or a related field)
• Epic certification required within 6 months from employment, including 2 test retakes. If position does not support Epic, then a bachelor's degree is required in lieu of an Epic certification
• Systems Thinking – Sees how product decisions affect upstream/downstream clinical and operational workflows, avoids local optimization at the expense of systemic performance
• Clinical and Operational Empathy – Engages with care teams and operational staff as true partners, translates their language into product requirements without losing nuance or clinical accuracy
• Communicating — communicating effectively orally and in writing as appropriate for the needs of the audience, express or exchange ideas by verbal communications
• Structured Ambiguity Navigation – Defines scope and direction conditions of incomplete information, shifting priorities, or regulatory uncertainty
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Data-Driven Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work
• Problem solving - the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action
• Iterative Delivery Mindset – Values working product over perfect plans; champions incremental value delivery while maintaining a clear long-term vision
• Technology - Demonstrated proficiency with technology platforms within the stack common to professionals in product management (Jira or ADO, content management systems, Confluence, Aha! Roadmaps, Amplitude, Google Analytics, Service Now etc.)