Implementation Engineer - Data & Integrations (Remote)

CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. They are seeking an Implementation Engineer to assist customers in integrating various data sources and tools with their product, ensuring a smooth onboarding experience and effective use of the platform.

Responsibilities:

• Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc)
• Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow
• Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics)
• You will get opportunities to learn & develop on different technologies and platforms
• Understand the business requirement as to prioritise data sources and objects
• Conduct workshops with customers to break the requirement in smaller & achievable format
• Create an implementation framework to capture and decide what are all the data that is required
• Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB
• You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation
• Resolve customer issues, with or without collaboration with other teams
• Build strong customer relationships by maintaining high levels of engagement and communication
• Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation
• Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
• Pass Feedback to Product Management
• Work with the Support & CustomerSuccess team to coordinate and prioritise open items

Requirements:

• 1+ year of experience as an implementation manager at any B2B SaaS business or did a technical Support role
• AND/OR 1+ year of Data ops or Sales ops role and now want to take it to the next level. Integrated and implemented multiple SaaS systems
• AND/OR 1+ experience of working with APIs/JS and/or other analytics platforms such as Segment, Mixpanel, Google Analytics to track product usage
• Is hands on with BI tools
• Either Implemented or administered or were involved in technical evaluation of a Customer Success / CRM / Billing / Support technology platform
• Has an understanding of the B2B SaaS ecosystem & tools usually companies use
• Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with
• Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology