Business Operations Project Manager

MillenniumSoft Inc is a company seeking a Business Operations Project Manager for a 3-6 month engagement. The role involves assessing current state Content Management for Global Customer Services and providing recommendations to enhance the associate and customer experience through process improvements and strategic initiatives.

Responsibilities:

• Identify, design, and lead multiple strategic and continuous improvements mapping projects
• Facilitate process mapping activities to understand current and ideal states, and conduct gap analyses and provide recommendations to drive transformation
• Project management of initiatives and implementation of monitor and control plans
• Lead scoping, research, business case creation, and prioritization to create roadmaps & milestones with stakeholders, and constructively challenges to reduce complexity and establish scope
• Use data insights, industry trends and discoveries, and process knowledge and critical thinking to identify and validate process improvement opportunities and set transformation vision
• Facilitate risk / benefits assessments, providing consultation to leadership for strategic planning
• Analyze quantitative and qualitative data to recommend insights and solutions to leadership & executive teams on strategic directions
• Lead and mentor others on facilitating process design and strategic transformation initiatives
• Drive creation of adoption and execution strategies, inclusive of needs / audience based communications and change management plans, project review meetings, and action item delegation and tracking
• Partner with key team members and stakeholders to ensure timely and successful project completion to meet identified goals, controlling scope and expectations across the project / program / portfolio
• Develop and lead presentations that deliver succinct/concise recommendations to the management and executive leadership team, providing recommendations with clear rationale & justifications
• Proactively identify long term strategy for initiative ownership and adoption within the business
• Able to quickly corral and maintain focus in a rapidly changing environment, and can produce plans flexible to meet changing business needs in targeted timeframes
• Lead / Conduct analyses to provide strategic recommendations on KPIs and targets to drive business performance and drive execution of process improvements to meet performance and experience targets
• Lead / Conduct data driven deep dives to understand data trends, root causes, and create actionable recommendations and plans to address to improve performance and scalability
• Identify and monitor key measures to ensure project success and prepares project team and executive level project status reports
• Identify methodologies to measure and track key performance indictors in alignment with industry standard
• Benchmark business performance to industry averages, and create data driven plans to drive evolution
• Timely completion of internal company documentation
• Timely completion of any Company or Department required training
• Mentor colleagues on best practices for process design, facilitation, industry trends, and initiative management
• Performs other duties as assigned

Requirements:

• Bachelors required
• 5+ years of experience in process improvement, operational excellence, and/or strategic analytics functions
• 3+ years experience leading continuous improvement and transformation initiatives cross-functionally in an iterative, fast-paced environment
• Advanced analytical competency in analyzing large, complex data sets and producing visualizations using tools such as Tableau, Salesforce, Power BI, and SQL
• Specific prior knowledge and experience with Professional Services and Business Operations, or related functional process improvements and system implementations
• Strong MS office skills particularly in advanced PowerPoint, Excel, and Power BI
• Strong analytical, problem-solving, verbal, listening and interpersonal skills
• Excellent Verbal, Written and Communication Skills
• Strong leadership, group facilitation, and project management skills
• Experience with complex technology implementations
• MBA highly preferred
• Project Management Professional (PMP) and/or Lean Six Sigma training preferred