Hyatt Hotels Corporation is seeking an entrepreneurial business development leader to join their National Sales Team as Regional Director, Business Development. This role involves leading a team of Business Development Managers to create demand, build a qualified pipeline, and convert opportunities into revenue for Hyatt branded hotels.
Responsibilities:
- Provide day-to-day leadership to assigned Business Development Managers, creating clarity around priorities, performance expectations, and revenue-producing activities
- Coach the team on prospecting, lead qualification, account research, pipeline creation, stakeholder engagement, negotiation, conversion strategy, and CRM discipline
- Own team performance against revenue targets, pipeline generation goals, qualified lead and opportunity volume, account activation, new business production, conversion metrics, CRM activity, and productivity standards
- Partner with hotel and regional leadership to understand market needs, identify share shift opportunities, and align business development activity to high-impact revenue opportunities
- Collaborate with analytics partners to translate customer, market, and performance insights into focused team action plans
- Guide the development and execution of business development plans that prioritize the highest-potential accounts, verticals, segments, and geographies
- Hold team members accountable for accurate and timely CRM documentation, including traces, call notes, account intelligence, opportunity movement, and sales activity reporting
- Recruit, interview, hire, and onboard new Business Development Managers as the team continues to scale
- Support associate development through coaching, mid-year and annual performance reviews, continuing education, Individual Development Plans, and succession planning
- Provide recommendations and feedback on deployment strategy and team structure as business needs evolve across the Americas
- Mentor the team on efficient use of key industry tools, including Agency 360+, Knowland Group, LinkedIn Sales Navigator, and other platforms used to identify and capture revenue opportunities
- Identify, plan, and execute strategic customer and hotel engagement opportunities that support new business acquisition and share growth
- Participate in and/or provide guidance to associates participating in key industry events such as GBTA, IMEX, BTS, and others
- Demonstrate a commitment to Hyatt’s core values
Requirements:
- Significant business development, sales, or commercial leadership experience with demonstrated success acquiring new business and converting qualified pipeline into revenue
- Business development leadership experience, including leading, coaching, and developing high-performing sales or business development teams
- Experience leading remote or distributed teams with clear expectations, consistent performance management, and strong associate engagement
- Demonstrated ability to own and deliver against revenue targets, pipeline generation goals, qualified opportunity volume, account activation, new business production, conversion metrics, CRM activity, and team productivity standards
- Ability to partner effectively with hotel leadership, regional leadership, analytics, and cross-functional stakeholders to drive aligned business outcomes
- Hospitality industry experience; hotel experience is beneficial but not required
- Bachelor's Degree preferred, preferably in Business, Hospitality, Hotel Management, or a related field
- Previous Strategic Account Management experience
- Multiple hotel, brand, or market experience