Remote ServiceNow Enterprise Business Analyst

The Midtown Group is seeking a highly skilled Remote ServiceNow Enterprise Business Analyst to join their dynamic team. In this pivotal role, you will serve as a bridge between business stakeholders and technical teams, leveraging your expertise to optimize ServiceNow platform implementations and integrations across enterprise environments.

Responsibilities:

• Collaborate with business units to gather, analyze, and document requirements for ServiceNow modules and related enterprise systems
• Design and develop workflows, dashboards, and reports within ServiceNow to improve operational efficiency and visibility
• Conduct detailed data analysis utilizing tools such as Tableau, Power BI, Looker, R, and SQL to identify trends and support decision-making processes
• Lead process mapping sessions using Visio and facilitate workshops to streamline workflows aligned with Agile methodologies
• Manage project lifecycles from initiation through implementation, ensuring adherence to SDLC (Software Development Life Cycle) standards
• Develop database schemas and perform database design tasks using Microsoft SQL Server, Oracle, and ETL tools like Talend and Bash scripting
• Support integration efforts by utilizing Python, VBA, and Linked Data techniques to connect disparate systems securely and efficiently
• Monitor project progress using project management tools; communicate updates effectively across teams
• Assist in defining data governance policies to ensure data quality, security, and compliance across platforms
• Provide ongoing support for platform enhancements by analyzing system performance metrics and user feedback

Requirements:

• Proven experience as a Business Analyst with a focus on ServiceNow enterprise solutions in a remote setting
• Strong proficiency in business analysis techniques combined with technical expertise in SDLC processes
• Extensive knowledge of data analysis tools including Tableau, Power BI, Looker, R, SQL, and ETL processes
• Hands-on experience with database design using Microsoft SQL Server or Oracle; familiarity with database management best practices
• Skilled in project management methodologies such as Agile; capable of managing multiple projects simultaneously
• Technical proficiency in scripting languages such as Python, Bash (Unix shell), VBA; experience with Linked Data integration is a plus
• Familiarity with analysis skills related to analytics platforms like Talend; understanding of system architecture including Oracle databases
• Excellent communication skills with the ability to translate complex technical concepts into clear business language
• Demonstrated ability to collaborate effectively across diverse teams while maintaining attention to detail