Senior Advisor Market Development – Contact Center

TransUnion is a company focused on creating a positive impact within communities and customers. They are seeking a Senior Advisor for Market Development in the Public Sector Contact Center, responsible for building and scaling TransUnion’s presence within government contact center environments, particularly for civilian Federal agencies.

Responsibilities:

• Define and execute market development strategy for Public Sector contact center solutions, focused on Federal, State, and Local civilian agencies
• Identify and prioritize market opportunities and use cases that seed and shape sales pipeline
• Partner with Sales to inform market penetration and go-to-market strategy, supporting revenue growth through enablement and strategic guidance
• Inform product and solution optimization by translating agency needs, operational realities, and fraud risk patterns into market requirements and solution business cases
• Support annual strategic planning and 3-Year Plan (3YP) development for the Public Sector Contact Center segment
• Represent TransUnion at industry conferences, events, and public forums, communicating market insights and TransUnion’s value proposition
• Develop market-facing thought leadership, positioning materials, and GTM assets in collaboration with Marketing and internal stakeholders
• Work cross-functionally with Sales, Marketing, Solutions, Government Affairs, Research, and Consulting to drive consistent market execution

Requirements:

• 8+ years of experience in market development, strategic engagement, program leadership, or business development within Federal and/or State & Local government markets, particularly civilian agencies. This experience is critical to navigating government buying environments, agency missions, and operational constraints
• Demonstrated understanding of government contact center operations, including how identity risk and fraud manifest in telephonic and citizen-facing workflows
• Prior experience working within a government agency, with a government contractor or consultancy, or with a technology provider selling into the public sector
• Strong consultative, client-facing presence with the ability to influence without authority across internal and external partners
• Bachelor's degree in Business, Marketing, Economics, or a related field required (or equivalent experience); Master's degree preferred
• Working knowledge of contact center technologies and workflows, including telephony-based customer engagement models
• Understanding of fraud mitigation and identity risk concepts as they apply to call center and citizen-services environments
• Ability to translate technical and operational concepts into market requirements, GTM strategy, and business cases
• Experience supporting go-to-market strategy or sales enablement rather than direct selling
• Exposure to public sector fraud, identity, benefits administration, or citizen services programs (e.g., SSA, VA, HHS)
• Background in telecom, contact center, CX, identity, or fraud technology ecosystems
• Prior involvement in thought leadership, conference speaking, or industry working groups