About this role

Application Support Engineer Location: Basking Ridge, New Jersey, United States (USA) Hybrid: Yes

Mandatory Skills : Postman, Kibana, Splunk, and Grafana

Skills:

Knowledge Sharing: Contributing to the knowledge base and sharing insights with the team is an indicator of success
Adaptability and Learning: Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs indicate success in a rapidly evolving technical support environment
Strong problem-solving skills and ability to troubleshoot basic technical issues independently
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals
Customer-oriented mindset with a focus on delivering high-quality customer service.
Familiarity with ticketing systems and knowledge base tools is a plus
Ability to work under pressure in a fast-paced environment and manage multiple priorities effectively
Willingness to learn and adapt to new technologies and tools in the banking technology domain

Experience & Qualifications:

A minimum of 5 to 7 years of overall experience is required.
Hands-on experience with tools such as Postman, Kibana, Splunk, and Grafana is required.
Bachelor's degree in computer science, Information Technology, or a related field.
Experience in Banking /payment technologies is a plus.

Application Support Engineer

Key skills