Senior Data Scientist - Product Analytics

Intercom is an AI Customer Agent company on a mission to help businesses provide perfect customer experiences. The Senior Data Scientist in Product Analytics will partner with product teams to drive evidence-based decision-making through data insights, influencing product strategy and developing key success metrics.

Responsibilities:

• You’ll partner with product teams to help them identify important questions and answer those questions with data
• You’ll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities
• You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables
• You’ll partner closely with product researchers to build a holistic understanding of our customers, our products and our business
• You’ll influence our product roadmap and product strategy through experimentation, exploratory analysis and quantitative research
• You’ll build and automate actionable models and dashboards
• You’ll craft data stories and share your findings and recommendations across R&D and the broader company
• You’ll drive and shape core RAD foundations and help us improve how the RAD org operates