Sr. Agile Business Analyst

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to major U.S. government agencies. The Sr. Agile Business Analyst will work closely with business stakeholders to understand their needs and objectives, support production teams in analyzing operational issues, and collaborate with various teams to enhance system performance and process efficiency.

Responsibilities:

• Work closely with business stakeholders to understand their needs, objectives, and challenges
• Support production support team in analyzing operational issues received by the support desk
• Collaborate with business users, developers and infrastructure teams to troubleshoot and resolve application issues
• Analyze operational trends, recurring incidents, and system performance metrics to identify improvement opportunities
• Evaluating and understand As-is and To-be system requirements and capabilities. Translate business requirements into clear and concise functional specifications for technical teams
• Identify areas for process optimization and efficiency enhancement. Recommend process improvements and assist in their implementation
• Provide support to developers, automated and manual testers by creating detail documentations and necessary workflows
• Understanding of software lifecycle management skills related to application development tasks and planning sprint cycles
• Ability to apply in-depth knowledge of Software Development Life Cycle in order to help anticipate complexities in the system
• Experience with modern web client technologies and the associated front-end to backend interactions

Requirements:

• 5 + years of related experience
• Critical Thinking
• Problem Solving
• Written Communication
• 5+ years of experience as a business operations analyst in an agile environment
• Experience in monitoring alerts, incident triage calls, root cause analysis sessions, and post-incident reviews
• Strong oral and written communication skills
• Strong analytical, problem-solving, and critical-thinking skills
• Excellent communication and interpersonal abilities
• Comprehensive understanding of Agile & DevOps methodology and culture
• Knowledge of relevant tools such as Splunk, Microsoft Visio, JIRA, Confluence and etc