Application Business Analyst

Franciscan Health is one of the largest Catholic health care systems in the Midwest, providing compassionate and comprehensive care across Indiana and Illinois. The Application Business Analyst role focuses on supporting and enhancing healthcare applications, conducting needs assessments, and facilitating system implementations and optimizations.

Responsibilities:

• Provide on-call support, including after-hours support, for team and customers following the Franciscan Alliance support model
• Collect information regarding potential system enhancement needs
• Troubleshoot and repair customer-reported application problems
• Work with vendors in implementing, upgrading, supporting and troubleshooting applications
• Follow organizational practices for incident, change and requests management
• Act as a Franciscan Alliance applications expert to assist with the creation of training programs
• Research, analyze, and present information regarding potential system enhancement needs
• Document and build workflow, standards, and business processes to facilitate knowledge sharing within and across teams
• Facilitate business user discussions to identify the requirements for Franciscan Alliance applications functionality and workflow
• Maintain and configure the application parameters to ensure Franciscan Alliance applications function according to customers’ specifications

Requirements:

• High School Diploma/GED
• Bachelor's Degree
• 2 years Relevant Work Experience (unless promotional criteria can be met)
• 3 years Relevant Work Experience
• EPIC Certified (if required by role) - EPIC MyChart (will consider individuals with other Epic certifications)