Customer Partner Manager

R1 RCM is a company dedicated to providing innovative solutions in the evolving healthcare system. The Customer Partner Manager will assist in managing key client relationships, support internal performance improvement efforts, and contribute to strategy development to optimize operational performance.

Responsibilities:

• Assist in the relationship management of key client counterparts including continued communication of revenue cycle performance
• Support internal efforts to improve KLAS and NPS scores and related activities
• Partner with Service Delivery to deliver to client executives highlighting pertinent updates relating to client needs
• Contribute to R1 strategy development as customer expert sharing best practices, optimizing performance, and leading the transformation
• Proactively communicate metric performance and the detailed drivers/risks/barriers behind the data to help drive action plans creation
• Act as a change agent to help establish common goals and create alliances across hospital organization to optimize success
• Proactive identification of projects that will improve operational performance metrics
• Work hand in hand with internal R1 service delivery and operational teams to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified
• Partner with R1 functional leaders on decisions regarding daily operations within assigned hospital(s)
• Focus on development, performance, and growth of the Revenue Cycle Team
• Other duties and responsibilities as assigned

Requirements:

• Bachelor's - Equivalent experience will be considered in lieu of a degree
• Minimum of 5 years of experience, including at least 3 years in a management role