Customer Success Manager

Role Overview

• Own the client relationship as the primary point of contact, driving exceptional satisfaction, deep engagement, and strong adoption of RPS solutions.
• Lead seamless onboarding, training, and implementation experiences that set customers up for long-term success from day one.
• Continuously monitor account health, proactively mitigate risks, and identify opportunities to expand value and deepen partnerships.
• Partner closely with Sales to accelerate renewals and uncover upsell and expansion opportunities.
• Capture and amplify client feedback, working cross-functionally with Product and Operations to shape and improve the overall customer experience.
• Develop and deliver compelling client presentations, leveraging data, metrics, and KPIs to clearly demonstrate value and impact.
• Bring strong communication, relationship-building, problem-solving, and executive-level presentation skills to every customer interaction, turning complexity into clear value.
• Thrive in fast-paced environments by confidently managing multiple accounts and competing priorities without losing focus on outcomes.
• Influence and align cross-functional stakeholders internally and externally to drive momentum, decisions, and customer success.
• Operate effectively in ambiguity, bringing structure, clarity, and forward motion where processes are still evolving.
• Leverage CRM tools (ideally HubSpot) to manage pipelines, track engagement, and drive disciplined execution across accounts.
• Maintain exceptional organization and autonomy, consistently prioritizing high-impact work and executing with precision.
• Take a highly prioritized, outcome-driven approach, focusing on what moves the needle for customers and the business.

Requirements

• 3+ years in Customer Success, Account Management, or related client-facing role (B2B SaaS or real estate/financial services experience a plus).
• University or College degree in Business Administration or Marketing preferred.

Benefits

• An open and inclusive culture and work environment