Customer Service Representative I - Remote in CA, OR, WA, or NV

Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions. They are seeking a Customer Service Representative I to manage incoming calls, resolve inquiries, and ensure customer satisfaction in a virtual environment.

Responsibilities:

• Maintain Que 1 phone status to manage incoming calls to answer questions from domestic and international customers regarding product information, pending order status, shipping/tracking updates, marketing materials, parts quotes and other questions related to customer service and order process
• Provide follow-up to customers by phone and/or email
• Work with Marketing, Purchasing, Shipping, 3rd Party Logistics Provider, Accounting and Tech Service departments on a regular basis to coordinate and solve issues or concerns
• Enter parts and consumable orders, process credit card orders, obtain shipping quotes and provide order confirmation to customers via phone or email
• Facilities formal parts quotes for new and existing customers
• Assist in maintenance of constant updating of customer database information and customer service processes in CRM
• Other duties as assigned

Requirements:

• 0-3 years related work experience
• Prefer call center or customer service experience
• High school diploma
• Proficient in Microsoft Office Suite