Customer Onboarding Project Manager

Airship is a company that partners with leading brands to enhance customer experiences through its AI-powered platform. The Customer Onboarding Project Manager will oversee the onboarding process for new customers, ensuring a smooth transition and successful implementation of the platform while coordinating with various teams and managing multiple projects simultaneously.

Responsibilities:

• Serve as the primary point of contact for new customers throughout the entire onboarding phase, building trust and keeping momentum
• Manage the execution of each customer's implementation plan, coordinating activities across internal and external teams to hit key milestones on schedule
• Lead regular check-ins with customers to review progress, surface risks, and align on next steps
• Route customer questions to the right Airship resources and proactively follow up to ensure internal tasks are completed promptly
• Ensure each onboarding project reaches full technical completion, including implementation of key use cases and deployment of metrics tracking
• Establish a clear plan for future development at the close of each onboarding, so customers have a roadmap for continued growth
• Facilitate a smooth transition of each account to the Account Manager after onboarding, ensuring continuity and no gaps in the customer relationship
• Proactively flag risks and blockers, and work cross-functionally to resolve them before they impact timelines
• Look for opportunities to use AI tools and workflows to increase efficiency, improve quality, and scale the onboarding experience

Requirements:

• 3+ years of direct experience in a client-facing project management or implementation role
• Proven ability to manage multiple complex, multi-month implementation projects simultaneously
• Strong verbal and written communication skills, with the ability to work effectively with both technical and non-technical stakeholders
• Proficiency in project planning tools (e.g., Jira, Asana, Monday.com, Microsoft Project) to track and report on project status
• Demonstrated skill in risk management and proactive identification of project roadblocks
• Strong organizational and time management skills with a focus on outcomes
• Ability to work independently while collaborating effectively in a team environment
• Fluency in English required
• Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!
• Experience in digital marketing solutions (mobile, email, SMS, web analytics) or a SaaS product environment
• Familiarity with the software development lifecycle (SDLC) and coordinating with customer development teams
• Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification
• Experience with version control systems like GitHub
• A track record of using AI tools and automation to improve project workflows and customer experiences
• Ability to speak, read, and write Spanish is strongly preferred