Senior Engagement Manager

Shakudo is building the world’s first operating system for data and AI, and they are seeking a seasoned Senior Engagement Manager to drive customer success and shape AI adoption in enterprises. This role involves owning customer engagements, collaborating with technical teams, and ensuring project delivery aligns with business value.

Responsibilities:

• Own end-to-end customer engagements, including kickoff, planning, governance, execution, and delivery
• Partner with customer executives and technical teams to understand priorities, identify critical pain points, and focus delivery on the highest-value outcomes
• Translate customer goals into clear workstreams, milestones, timelines, and deliverables, and keep both customer and internal teams aligned against them
• Drive prioritization decisions with customers to ensure near-term deliverables create meaningful business value while supporting longer-term strategic goals
• Coordinate internal cross-functional resources across product, engineering, machine learning, and go-to-market teams to keep work organized, dependencies managed, and blockers removed
• Establish strong stakeholder communication cadences, including regular status updates, steering committee discussions, executive readouts, and risk/escalation management
• Build trusted relationships with senior stakeholders on the customer side, including technical leaders, business sponsors, and executive decision-makers
• Partner with top-tier machine learning, product, engineering, and business teams across industries to design and refine AI and data applications that drive measurable business value
• Oversee project delivery to ensure high-quality outputs, strong follow-through, and clear accountability across all parties
• Present progress, recommendations, and results to audiences ranging from engineers to C-suite executives
• Safeguard long-term customer relationships by proactively identifying risks, navigating trade-offs, and addressing concerns before they become blockers
• Establish effective feedback loops between customers and Shakudo’s product, engineering, and go-to-market teams
• Develop and improve repeatable engagement processes, playbooks, and operating rhythms that help Shakudo scale customer delivery effectively