Technical Program Management Lead for Ops Tech

Citi, the leading global bank, is seeking a Technical Program Management Lead for its Global Wealth Management team. The role involves managing complex programs related to investments, trades, banking, and compliance while driving innovation and customer-centric solutions.

Responsibilities:

• Be the strategic partner and advisor to the Business and Technology heads for Wealth Management that includes all facets like Investments, Trades, Banking, Lending, trust, Data and Compliance. Ensuring well laid out roadmaps and execution plans for entire book of work for projects / programs under your realms
• Responsible for management and execution of operating model routines
• You obsess over customers and always work backwards from them to earn and keep their trust. Manage from the front, prioritize, and drive the bigger mission forward by translating vision into results
• You are accountable for driving teams inside and outside of your organization to deliver the expected results. You focus on the key business outcomes and deliver them with quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle
• Drive disciplined execution with high quality and insist on high standards. Lead your teams to deliver high quality products, services, and processes. Delivering results while maintaining highest level of quality and ensuring timely adherence to software development lifecycle standards
• We want you to drive innovation that people love and be boundary-less in seeking solutions
• Outstanding Organizational, Communication, and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment
• Establish credibility and rapport with senior executives and technical and non-technical team members alike
• Build and lead an organization with customer focus and effective communication with a focus on decisive, fast-moving solutions, quick and constructive resolutions to conflicts, and a "no barriers" mentality
• As a Manager of others, you lead by influence and set the vision for a bar raising PM function. Manage, mentor and grow the PM leaders of the future
• Building and leading a team of PM's that are highly passionate, motivated and smart problem solvers to design future state products and technology solutions
• Your teams have a deep understanding of the platform, integration patterns, organizational capabilities, and the company wide assets that can be leveraged to provide rich customer experiences while building technical solutions
• Demonstrate an ability to structure an organization and optimize it for execution, including attracting top tier talent and filing out gaps in the existing team quickly to accommodate growth
• Partner with fellow PM leaders and heads to ensure alignment and standardization in ways of working
• Measure and improve efficiency and effectiveness of processes that are working well and build the next level of improvements, set standards for deployments at scale, infrastructure reliability, security, and scalability
• Demonstrate an ability to identify and act upon unique insights and apply them to solve unmet needs and an expertise leveraging/synthesizing competitor, emerging technology, and other marketplace trends to draw out implications to support the team's overall mission and goals
• Transform the organization into one that drives speed to market and delivers value for our customers in an agile operating model. Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo
• Continue to improve the engineering culture across all tech functions
• Serve as an evangelist for the team and overall culture, both internally and externally
• Responsible for communicating business strategy and goals and how they align to the team's work
• Provide transparent frequent updates, manage sponsor expectations, and keep all stakeholders informed on Book of Work progress. Creating a culture of transparency and trust

Requirements:

• Bachelor's degree in computer science, or a related field
• Hands on experience (8+ years) leading program management function and/or technical teams in areas like Investments, Trades, Banking, Lending, trust, Data, Compliance etc. and good understanding of Operations
• 12+ years' experience in enterprise level program management and delivery engineering products at scale
• Strong analytical and quantitative skills; Data driven and results oriented
• Exceptional strategic analysis, problem solving, issue resolution and decision-making skill
• Excellent verbal and written communication skills backed by a strong business and technical vision
• Expert knowledge of Agile frameworks like SAFe, Scrum, Kanban, and familiarity with Jira and Confluence tools
• Master's degree or equivalent experience preferred