Staff Product Manager, Residential CRM

ServiceTitan is the leading platform for residential home service, and they are seeking a Staff Product Manager for their Residential CRM. The role involves defining and executing the product roadmap, leading customer discovery, and guiding pricing and packaging strategies, all aimed at building an AI-first residential CRM integrated with their existing services.

Responsibilities:

• Define and execute the product roadmap for Residential CRM, from core data model and workflow architecture through AI-powered GTM features
• Lead customer discovery with residential contractors, CSRs, and office managers - ServiceTitan PMs are in front of customers regularly, and this role is no different
• Guide pricing and packaging strategy in partnership with product marketing and finance, including how to monetize an AI-enabled product
• Partner with marketing on positioning, go-to-market, and launch strategy and be the subject matter expert they need to do it well
• Build the customer enablement and onboarding model, define what successful time-to-value looks like and work with CS to get there
• Partner with sales and customer success on the commercial motion, the pitch, the buyer, the objections, and what's getting in the way of conversion and retention

Requirements:

• 7+ years in product management with a track record of shipping from zero to scale
• Deep experience with CRM, marketing automation, or customer lifecycle products - you understand how these systems need to work under the hood
• A genuine point of view on what AI-first product design means in practice, not just AI as a feature layer
• Background in vertical SaaS or serving mid-market/enterprise customers in high-volume transactional environments
• Comfort working close to customers and close to leadership - ServiceTitan has an active founder culture where product decisions get scrutiny and visibility