Customer Success Manager

Medisolv, Inc. is a national leader in healthcare quality data management solutions for hospitals and providers. As a Customer Success Manager, you will serve as a strategic partner for healthcare organizations, driving customer outcomes, value realization, retention, and growth through effective adoption of Medisolv’s SaaS solutions.

Responsibilities:

• Build and maintain strong relationships with stakeholders at all organizational levels, from Executives to operational and quality leaders, to drive adoption and full utilization of Medisolv’s solutions
• Own customer renewals for assigned accounts, leveraging commercial expertise to drive retention, renewal forecasting, and expansion through cross-sell and upsell opportunities aligned to customer goals
• Partner with customers to define, track, and achieve measurable outcomes and value, ensuring Medisolv’s solutions deliver meaningful business, quality, and regulatory impact
• Establish trusted executive relationships by understanding organizational priorities, success metrics, and long-term strategy, positioning Medisolv as a strategic partner
• Act as a thought leader for customers by providing proactive insights, best practices, and recommendations that improve adoption, maturity, and long-term success
• Monitor account health, usage, and engagement indicators, proactively identifying risks and opportunities to improve customer satisfaction and retention
• Lead structured customer engagements, including success reviews and executive business reviews, focused on outcomes, value realization, and strategic alignment
• Collaborate cross-functionally with Sales, Support, Product, and Engineering to resolve issues, drive adoption, and advocate for customer needs
• Represent the voice of the customer within Medisolv, providing actionable feedback to influence product direction and service improvements
• Identify and develop referenceable customers, success stories, and advocates in partnership with Marketing and Sales
• Troubleshoot issues efficiently, take ownership, think strategically, and thrive in a fast-paced, evolving environment

Requirements:

• Demonstrated knowledge of quality data and measurement standards is required
• Action-oriented team player who finishes what they start
• Collaborative and empathetic, eager to build relationships across teams
• Flexible and adaptable in a fast-changing environment
• Growth mindset with resilience and curiosity