Director, Data & AI Platform

Pendo.io is a company focused on improving society's experience with software, and they are seeking a Director to lead their Data & AI Platform team. This role involves owning the data foundation for the company, driving AI-ready infrastructure, and creating an internal AI workspace to enhance data-driven insights and automation across the organization.

Responsibilities:

• Lead organizational strategy and execution across the platform, establishing operating rhythms, prioritization frameworks, and delivery accountability that keep multiple workstreams moving clearly
• Create alignment across engineering and business stakeholders, and communicate progress and tradeoffs upward and outward with clarity
• Drive planning, staffing, and roadmap alignment across initiatives, partnering with senior technical leaders to translate strategy and architecture into execution
• Ship the near-term foundation: governed connectors, a seeded skills library, a validated AI surface, and eval infrastructure
• Own Pendo's internal AI platform - the workspace where every Pendozer can find, use, and contribute AI skills and workflows. This includes the skills flywheel, agent surfaces, and observability infrastructure that make it safe to scale
• Drive measurable business outcomes: faster time to insight, higher KPI confidence, operational efficiency, and revenue impact tied directly to the team's work
• Partner closely with Applied AI, Analytics, Business Systems, IT, and GTM Operations, understanding their needs well enough to build ahead of them
• Make informed build vs. buy decisions, including knowing when to throw work away when something better comes along
• Translate technical decisions into business impact, clearly and consistently, for leadership and operating stakeholders
• Balance scale with moving at the speed the business requires, avoiding over-engineering and knowing when good enough ships
• Set a clear direction while remaining open to changing course