About this role
QVC Group is a Fortune 500 company with six leading retail brands, including Cornerstone brands that inspire customers to enhance their lives. The Customer Service Specialist role involves supporting various brands by answering inbound customer calls, problem-solving, promoting products, and maintaining a high call volume while working remotely from Ohio.
Responsibilities:
- Busy day handling our high volume of inbound customer inquiries
- Offer additional products on each customer interaction
- Assist customers with questions while personalizing the experience for each caller
- Calls include confirming refunds, taking payments, placing orders, and analyzing account data
- Report to an assigned Customer Service Supervisor
Requirements:
- Provide a distraction free work from home environment
- 12+ months of service experience
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigate multiple systems and screens
- Follow our computer system requirements
- Troubleshoot own technical problems (in partnership with IT when needed)