In-Kind Project Manager: 26-01441

Akraya, Inc. is an award-winning IT staffing firm seeking an In-Kind Project Manager to support nonprofit-focused ServiceNow implementation engagements. This role is responsible for delivery oversight, governance, milestone management, and stakeholder coordination across multiple concurrent projects.

Responsibilities:

• Manage end-to-end project planning, execution, milestone tracking, governance, and reporting for assigned ServiceNow implementation engagements
• Develop and maintain project plans, timelines, dependency mapping, and RAID logs (Risks, Assumptions, Issues, Dependencies)
• Coordinate with nonprofit stakeholders and certified implementation partners to ensure successful project delivery and adoption
• Facilitate governance meetings, milestone checkpoints, status reviews, and go-live readiness assessments
• Track implementation progress against approved scope, grant objectives, and delivery timelines
• Identify project risks, scope variances, and delivery challenges while recommending mitigation strategies
• Escalate critical delivery risks and issues to designated stakeholders when appropriate
• Support transition planning, go-live validation, and post-implementation outcome reporting
• Provide advisory guidance on delivery structure, sequencing, implementation feasibility, and platform best practices
• Drive stakeholder communication and alignment across cross-functional teams and external partners

Requirements:

• 4-8 years of enterprise technology project management experience
• Hands-on experience managing and/or supporting ServiceNow implementations
• Strong governance, risk management, and milestone tracking experience including RAID logs and stakeholder coordination
• Experience coordinating cross-functional stakeholders and external implementation partners
• Ability to independently manage multiple project engagements concurrently
• Strong communication, reporting, and project execution capabilities
• Working knowledge of ServiceNow delivery methodologies such as NowCreate
• Experience supporting enterprise SaaS, digital transformation, or platform implementation initiatives
• ServiceNow Certified System Administrator (CSA) certification preferred
• Experience supporting enterprise SaaS, ServiceNow platform implementations, nonprofit technology initiatives, digital transformation programs, or mission-driven organizations is highly preferred
• US-based candidates preferred; East Coast candidates supporting PST hours are acceptable