Perform requirements gathering necessary to design and build complex Public Safety & Emergency Management systems of enterprise monitoring system for related projects.
Manage the design of the Enterprise Monitoring Solution meeting Public Safety & Emergency Management needs related to monitoring and alerting requirements.
Develop and design VISIO or CAD type engineering drawings, bill of materials and technical specifications.
Plan and coordinate the design of system hardware and software for monitoring systems.
Manage validation of systems for functionality, performance, fault tolerance and operational readiness.
Coordinate technical specifications and bill of materials discussions.
Provide oversight of IT consultants and staff; manage vendor relationships.
Ensure adherence to PMO methodology and development standards.
Engage in PMO functions including budget monitoring, communication plans, and risk management.
Review project artifacts including requirements, UX design, architecture, testing and implementation documentation.
Manage training plans and future support needs.
Manage project closeout and knowledge transfer.
Support process improvement aligned with PMBOK and PSEM methodologies.
Report project status to senior management and stakeholders.
Support PMO functions including change requests, scheduling and reporting.
Address client concerns and manage risks and issues.
Manage special projects and initiatives.

Bachelor’s degree from an accredited college
Minimum 8 years of experience in Event Management and Public Safety Emergency Services
Functional understanding of routing protocols and data delivery techniques
Minimum 8 years overseeing medium to large scale projects
Knowledge of Operations Management including Service Desk, Help Desk, and Datacenter
Functional knowledge of Operating Systems, Databases, and IT Infrastructure
Experience with IT Service Management and Enterprise Monitoring tools
In-depth knowledge of Enterprise Monitoring tools for Service Automation, Assurance, and Support
Experience as focal point for project management, financial, administrative, and technical issues
Proficiency in MS Word, PowerPoint, Project, and Visio
Project management experience including planning and scheduling with dependencies
Strong technical leadership in large-scale enterprise environments for emergency services

PSEM Technical Project Manager

Key skills