Customer Success Associate

Topline Pro is an innovative company building an AI-powered Shopify for service businesses. They are seeking a Customer Success Associate to be the first point of contact for customers, providing support and solutions while collaborating with multiple teams to enhance the customer experience.

Responsibilities:

• Be the first point of contact for customers, answering calls, texts, and emails with empathy, clarity, and urgency
• Troubleshoot questions and guide customers through solutions, ensuring every interaction leaves them confident and supported
• Flex between teams, from customer support to onboarding, stepping in where help is needed most
• Manage tasks in tools like Asana and Google Workspace to keep communication and workflows on track
• Learn new technologies quickly and help improve internal processes as we scale
• Collaborate with Customer Success Managers and onboarding specialists to deliver seamless experiences
• Play a key role in maintaining strong customer sentiment through fast, effective responses and proactive communication