Helpdesk Specialist

Client in Ithaca, NY is seeking a Helpdesk Specialist for a contract position. This person will focus on a domain migration project. Role is mostly remote, but candidates must be local to Ithaca and willing to possibly come onsite to an office occasionally for support needs.

Responsibilities:

• Migrating Mac and PC laptops between AD domains
• Perform backups of user data
• Setup and maintain end-user devices including workstations, peripherals, etc. to support business growth and initiatives.
• Configure wireless networking, printing, mapping network drives and other common connectivity configurations
• Set-up AD accounts in Azure EntraID, including MFA
• Providing excellent customer service to our users

Requirements:

• Ability to follow defined processes and instructions
• Strong background in end user computing to include support of endpoint infrastructure and peripherals.
• 1 or more years of relevant experience with setup, configuration, troubleshooting of Windows and MacOS desktop/laptop hardware and software.
• Must have strong analytical, problem-solving and time management skills.
• Excellent written and verbal communication skills.
• Knowledge of diagnostic and troubleshooting procedures and tools.