Junior Onboarding & Implementation Specialist

Role Overview

• Support Implementation Managers across customer onboarding and implementation projects.
• Assist with project coordination, follow-ups, and tracking and completing implementation tasks.
• Support UAT preparation and execution.
• Help with testing activities and validation of customer configurations or workflows.
• Prepare and update training deliverables, user guides, documentation, and support materials.
• Assist with customer training preparation and, where relevant, support training sessions.
• Help collect, organize, and follow up on customer questions or feedback.
• Coordinate with internal teams such as Implementation, Customer Success, Product, and Support.
• Support customers during onboarding and help ensure a smooth transition to product adoption.
• Maintain accurate records of implementation progress, open items, and customer readiness.

Requirements

• Experience in customer onboarding, implementation support, customer success, software support, training coordination, or a similar customer-facing role.
• Comfortable working with SaaS, enterprise software, digital platforms, or business-critical systems.
• Strong organizational skills and attention to detail.
• Ability to manage follow-ups, documentation, and multiple workstreams.
• Good understanding of customer-facing communication and stakeholder management.
• Ability to learn new software products and workflows quickly.
• Comfortable supporting UAT, testing, documentation, and training delivery.
• Strong English communication skills.
• Multilingual skills, especially Spanish, French, Italian, German, Mandarin Chinese, or Russian.
• Comfortable working with international teams and enterprise customers.

Benefits

• Competitive salary
• Flexible work hours
• Professional development budget
• Home office setup allowance
• Global team events