Litify is a legal operating system that helps law firms, corporate legal departments and government agencies run smarter. They are looking for a Senior Project Manager to lead a team responsible for the implementation and configuration of the Litify platform, ensuring successful project delivery and client satisfaction.
Responsibilities:
- Develop and own the client relationship throughout the lifecycle of the project
- Drive timelines and aim for on-time and on-budget delivery with successful completion of all in scope project work
- Identify project risks, develop risk response plans and monitor active issues
- Own / host kickoff meetings, recurring touch points during the project, etc. and provide weekly status updates to stakeholders
- Together, collaborate with the other team members from the Professional Services teams during the project, allocating resources and tracking project tasks
- Travel to customers on site as needed (ex: UAT, Go-Live, etc)
- Mentor and coach team members to improve delivery and encourage skill development
- Support development and adherence to internal project methodology
Requirements:
- 5+ years of project management or program experience
- Experience developing, managing and graphing timelines; ability to drive to goals and milestones
- Experience with managing customer and vendor budgets and forecasting project resources
- Strong attention to detail
- Excellent judgment, analytical thinking, and problem-solving skills
- Excellent time management and organizational skills
- Strong cross-functional collaboration skills, relationship building skills and ability to achieve results
- Strong verbal and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders
- Understanding of Salesforce technology; Salesforce certifications such as ADM-201 and/or have previous experience working on Salesforce implementation projects
- A bachelor's degree from an accredited university
- Willing to travel (~10%)
- Experience working for or with personal injury firms, full-service firms, insurance defense companies, corporate legal departments, in-house counsel, staff attorneys
- Experience with matter/case management, timekeeping, billing practices, financial/account solutions or ERP solutions
- Project Management Institute certification