VP, Business Process Engineering & Agentic AI Innovation

Girl Scouts of the USA is a leadership development organization for girls, seeking a Vice President for Business Process Engineering and Applied Agentic AI. This role is responsible for the planning, design, implementation, and operation of enterprise technology platforms, focusing on AI-driven capabilities and process automation.

Responsibilities:

• Partner with the Chief Technology Officer and Technology leadership to define and implement enterprise technology strategy for AI platform, Applied AI and process automation initiatives
• Establish policies, standards, and governance for scalable, secure, and cost-effective technology delivery
• Align technology investments with GSUSA mission, business priorities, and financial constraints
• Develop and lead the enterprise-wide business process automation and process engineering strategy for AI-enabled workflows
• Identify and prioritize high-value automation opportunities across business domains
• Define human-in-the-loop models and decisioning frameworks for agent-assisted workflows
• Create structured process engineering roadmaps aligned to transformation priorities
• Establish foundational architecture for AI platform services, orchestration layers, and enterprise systems
• Define integration patterns across CRM/ERP systems, cloud platforms, and AI services
• Ensure alignment between front-end experience layers and backend AI and data platforms
• Manage relationships with external technology vendors and managed service providers (MSPs)
• Define standards for UI/UX, APIs, and integration for externally delivered solutions, including React-based applications
• Ensure vendor-delivered products are on time, within budget, and aligned with specifications and architecture standards
• Provide technical expertise to procurement efforts and vendor negotiations
• Foster a high-performing engineering culture focused on innovation, collaboration, and continuous improvement
• Promote knowledge sharing and technical learning across the organization
• Lead organizational change initiatives supporting adoption of AI and automation-driven ways of working
• Enable internal teams and partners to effectively adopt new frameworks and platforms
• Support inclusive practices in technology design, development, and delivery
• Ensure alignment with GSUSA’s affirmative action and nondiscrimination commitments

Requirements:

• Proven leadership experience managing large-scale technology transformation initiatives
• Ability to bridge business strategy and complex technical architecture
• Leadership ability to influence diverse stakeholders and drive organization-wide change
• Enterprise systems: Salesforce, SAP, Oracle/NetSuite, and web-based platforms
• Cloud platforms: AWS, Azure, Google Cloud
• Integration technologies: MuleSoft, RESTful APIs, GraphQL, microservices architectures
• Identity and data platforms: Okta, Gigya, SQL/NoSQL databases
• AI/ML concepts, orchestration platforms, and agent-based architectures
• Bachelor's degree in Computer Science, Information Management, or related field (or equivalent experience)
• Strong preference for advanced degree (MS/MBA) or equivalent leadership experience
• 10+ years in senior-level management roles with multidisciplinary responsibility
• 15+ years of experience in enterprise information technology leadership
• Deep experience driving enterprise platform modernization and AI-enabled transformation
• Strong fiscal responsibility and experience managing enterprise technology budgets