Senior Business Process Owner – Property Claims

Role Overview

• Develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s)
• Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance
• Serves as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
• Manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks
• Develops communication plans for customers and internal stakeholders
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
• Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
• Provides mentorship and guidance support for team and applicable business partners

Requirements

• Bachelor's degree OR 4 years of relevant education and/or experience
• 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
• Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
• Experience in implementing and sustaining change/improvements (change champion)
• Hands on experience with Process Mapping and Modeling and creating and validating process documentation
• Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices
• Demonstrated experience with Lean, Business Process Management, or similar methodology
• Demonstrated experience with utilizing various systems to collect and analyze data

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education