Student Loan Customer Service Agent - Williamsburg, KY

KECH, Inc. is a HUBZone-certified, Woman Owned Small Business committed to providing extraordinary customer service. They are seeking a Student Loan Customer Service Agent to deliver superior customer service through various channels, handle inquiries with professionalism, and maintain knowledge of systems and applications.

Responsibilities:

• Provide superior customer service in a contact/call center environment through phone and other channels of correspondence
• Handle questions and concerns with the highest degree of courtesy and professionalism
• Communicate and provide accurate answers to resolve end-users' questions and concerns
• Display empathy, have a passion for customer service excellence, and enjoy helping people
• Use a tactful manner and ability to effectively deal with difficult situations
• Maintain knowledge of systems/applications/products serviced by the contact center
• Ability to follow strict work instructions and procedures
• Adapt to continual changes to work instructions and procedures
• Available for a flexible schedule during operation hours
• Actively participate in training as required
• Listen to performance feedback and integrate suggestions into your daily tasks
• Demonstrate a strong attendance record and excellent work ethic

Requirements:

• Must have a passion for helping people!
• Candidates must be able to attain a federal government clearance for the FSA
• Must be willing to work whatever shift that is assigned between the below hours of operation
• A minimum of 1 year of experience in call center setting
• Effective listening & comprehension skills
• Ability to closely follow instructions
• Outstanding verbal & written communication skills
• Analytical & resourceful problem-solving skills
• Proper telephone etiquette
• High level of accuracy & attention to detail
• Computer literacy, technical aptitude & familiarity with basic office software systems
• Ability to work independently & in a team setting
• Flexibility to work different shifts with the possibility of overtime, when needed