Customer Success Manager (Enterprise Clients- India)- Mumbai

Darwinbox is the fastest-growing HR technology platform, designing the future of work by building the world's best HR tech. They are seeking a Customer Success Manager to manage a team of consultants, provide recommendations to enterprise clients, and drive product adoption while supporting clients during critical HR events.

Responsibilities:

• Manage a team of techno-functional consultants and provide recommendations on the process to Darwinbox’s enterprise clients
• Act as a techno-functional consultant and provide recommendations on process
• Configure and manage client’s instance on Darwinbox; Assist and Train clients to do it on their own
• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
• Drive product adoption, increasing overall retention and achieve process success for customers
• Support clients during critical HR events like Appraisal, Increments etc
• Support clients to resolve queries or bugs, as and when required
• Gather feedback on product experience during the entire customer lifecycle via targeted surveys
• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
• Share best practices with clients on how to achieve product success with Darwinbox
• Identify risks proactively, mitigate and escalate as deemed appropriate

Requirements:

• MBA/PGDM (preferably in HR) or relevant work experience after graduation
• 6+ years of experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles
• Good in MS Excel, Word and Powerpoint
• Understanding of Technology systems. HRMS system implementation and understanding would be preferred