Charger Logistics Inc.Remote
Customer Success Manager
United States of America
Full Time
1 hour ago
Visa Sponsor
Key skills
Account ManagementTransportationLogisticsSalesPricing ProgramRate CalculationsSales BudgetingReport PreparationDatabase ManagementCommunicationCustomer Success
About this role
Charger Logistics Inc. is a world-class asset-based carrier with over 20 years of experience in providing logistics solutions. They are seeking a Customer Success Manager to build strong relationships with customers, manage expectations, and ensure exceptional service while collaborating with internal teams for optimal transportation solutions.
Responsibilities:
- Build strong relationships with customers by staying in constant communication to ensure day to day and long-term needs are met
- Manage customer expectations and provide exceptional customer service
- Work with Implementation team on successful opportunities to ensure accuracy in our pricing program
- Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts
- Participate in rate calculations, report preparation and customer presentations for all large-spend bids
- Ensure customer commitments are met, working with internal teams and executing operational tasks as needed
- Identify, manage and build new business relationship in the target market
- Collaborate and provide assistance to Customer Service Manager in delivering optimal transportation service solutions
- Maintain a database of clients, prospects, partners and vendors
- Monitor market conditions, product innovations, and competitors' products, prices, and sales
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports
- Consult with clients to resolve problems and to provide ongoing support
- Coordinate prospect, sales and current customer meetings working closely with VP of Sales/CS
Requirements:
- Recent college or university degree in Sales & Marketing or Business-related field is required
- Exceptional customer service skills, embraces the concept of both the internal and external customer
- Excellent communication, analytical and organizational skills
- Ability to function independently with little or no supervision as well as function in a team environment
- 1-2 years of account management experience in transportation and logistics field would be an asset
- 3+ years of sales and account management experience in transportation and logistics field is preferred