Customer Service Specialist

The McQuade Agency, a partner of Globe Life, is dedicated to providing supplemental benefits to union members and associations across the U.S. They are seeking a Customer Service & Benefits Specialist to deliver outstanding customer service, assist clients with benefits enrollment, and maintain accurate records.

Responsibilities:

• Provide outstanding customer service via phone, video, and email
• Assist clients with benefits enrollment and account questions
• Handle confidential information with professionalism
• Resolve client issues and follow up promptly
• Maintain accurate records and documentation

Requirements:

• Excellent communication & listening skills
• Self-motivated, adaptable, and reliable
• Positive attitude and willingness to learn
• Comfortable working in a remote environment