Hi, We have a hybrid onsite job opportunity with one of our clients for an Operational Readiness. If you're interested, please reply with the details below. Please refer an ex-colleague/team member/friend looking for a similar role. CardinalIT offers a referral bonus of $500 for each referral to show gratitude and appreciation for this gesture.

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I am looking forward to receiving your reply.
 
Position: Operational Readiness
Location: Toronto Hybrid 3 days onsite
Duration: 6-month term
 Job Description:

Develop and lead the operational readiness strategy for the new Fraud product under the Customer s direction and oversight, ensuring successful transitions to production

Develop and enforce readiness checklists, including monitoring, logging, alerting, failover strategies, SLIs/SLOs, and runbooks

Partner with AppOpps site reliability engineers (SREs), product engineers, and fraud subject matter experts (SMEs) to proactively validate observability dashboards, runbooks, and alerting

Conduct Operational Readiness Reviews (ORRs), chaos drills, and production simulations prior to launch

Drive the creation of incident response playbooks specific to fraud platform services

Support the integration of operational readiness with other dependent applications (Real Time Rails)

Collaborate with platform and cloud teams to ensure infrastructure-as-code, deployment patterns, and rollback strategies align with fraud system criticality

Promote a culture of continuous improvement and learning through Failure Isolation & Recovery of Errors (FIRE) postmortems and readiness retrospectives

Facilitate operational automation reducing toil through tooling, self-healing scripts, and shift-left reliability practices

Define and track KPIs (Customer Journey Success) that measure operational maturity and launch health

Ensure the operational framework for the Fraud product is aligned with the Customer s broader product operations,

promoting standardization, improving issue attribution, and enabling level 1 support to accurately triage and route incidents to the right teams

Play a key role in embedding the Fraud product into the Customer s Central Command Center model, ensuring unified visibility, incident flow, and team accountability

Oversee knowledge management deliverables, ensuring required operational documentation (runbooks, escalation paths, FAQs, service definitions, etc.) is developed by technical writers in partnership with SMEs and available prior to launch

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 Best Regards, 
Abhishek Singh | Manager - Recruitment | Cardinal Integrated Technologies Inc

Operational Readiness

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