Senior ServiceNow Consultant ITAM / CMDB Project Lead

Job Title: Senior ServiceNow Consultant ITAM / CMDB Project Lead

Location: Remote(EST)

Duration: Project-based contract

Contract Immediate Start | 100% Remote | Canada

Skills: ServiceNow | CMDB Discovery | Asset Management | MID Server | IReconciler | Intune / Kaseya / Flexera | Excel

About the role

We are looking for a practitioner not an advisor. You will be expected to lead, configure, and deliver independently from day one.

We are seeking an experienced ServiceNow ITAM/CMDB consultant to lead a cross-functional initiative to improve the accuracy and completeness of our IT Asset Management records. The right candidate will take full ownership of the project driving assessment, remediation, and stakeholder alignment while demonstrating hands-on ServiceNow expertise in every engagement.

What you'll own

Lead the end-to-end ITAM/CMDB data quality initiative as the primary driver not a support resource

Includes Desktop (Physical/Virtual), Servers (Physical/Virtual), Network Equipment, and all tracked IT assets

Conduct an initial assessment of CMDB and Asset data gaps, inconsistencies, and quality issues; produce a written findings report within the first three to four weeks

Develop and execute a remediation roadmap covering processes, data sources, tools, and integrations

Partner with Infrastructure, Network, Security, Procurement, and Support teams to validate asset ownership, lifecycle status, and configuration accuracy

Configure and tune Discovery probes/patterns and MID Server settings directly hands-on

Manage Identification & Reconciliation (IReconciler) rules to resolve conflicts and improve data fidelity

Deliver structured weekly status updates to leadership; proactively flag risks before they become blockers

Produce clear documentation at each project milestone without requiring follow-up requests

Required skills & experience

5+ years of hands-on ServiceNow experience with a strong focus on CMDB, Discovery, MID Servers, and Asset Management

must-have

Proven ability to configure ServiceNow independently you can screen-share and build, not just consult

must-have

Strong analytical skills with Excel (formulas, pivot tables, VLOOKUP/XLOOKUP, data validation)

must-have

Able to independently lead technical troubleshooting and drive decisions; engages client resources for access and context, not for direction

must-have

Track record of delivering documentation and project artifacts on agreed timelines

screened

Experience facilitating cross-functional meetings with Infrastructure, Security, and Procurement stakeholders

screened

Experience with IReconciler rules and conflict resolution logic

Experience with complementary asset management tools: Intune, Kaseya, and/or Flexera is a strong plus

Who will thrive here?

You treat deliverable deadlines as commitments, not targets and you communicate proactively if anything changes

You are comfortable leading troubleshooting sessions and doing live configuration work, including during screen-sharing calls

You do not need the client's internal team to tell you what to do technically

You send status updates before you're asked for them

You are punctual, responsive, and show up fully prepared for every scheduled meeting

You have experience delivering in client-facing consulting or staff augmentation environments where self-management is expected

Engagement structure:

Project-based contract

CMDB/ITAM data quality remediation. Defined scope, defined deliverables, immediate start. Duration will be determined based on initial assessment findings and remediation roadmap.

Interview process notes:

Finalists will be asked to walk through a brief live scenario involving ServiceNow CMDB configuration or Discovery troubleshooting. This is a practical screen, not a quiz we want to see how you think and work, not just what's on your resume.,