Education Program Manager

Correlation One is the largest provider of AI and data workforce development programs globally, having trained over 500,000 professionals across 11 countries. As a Program Manager, you will manage key aspects of program delivery, support the Program Operations team, and ensure effective collaboration across teams while contributing to global training programs.

Responsibilities:

• Assist in the preparation and launch of training programs, handling application setup, client communications, and managing instructional staff hiring processes
• Oversee multiple programs simultaneously, managing project timelines and ensuring seamless execution
• Support the Senior Operations Team in developing and implementing strategic initiatives to enhance program impact, experience, and scalability
• Facilitate a successful admissions process, which includes application setup and launch, applicant pipeline monitoring and reporting, and marketing initiatives, Q&A sessions, and/or any necessary applicant support to ensure strong enrollment
• Manage the instructional contractor screening, review, and hiring processes for Teaching Assistants and Lead Instructors
• Manage the live, online training programs (typically 12-20 weeks in length), ensuring learners, teaching assistants, instructors, and other stakeholders engage and benefit from the program
• Monitor learners’ progress in the course while providing support for instructors and other contractual staff
• Ensure stakeholders are fulfilling their role’s responsibilities and course technology is functioning appropriately
• Create a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional manner
• Contribute to a successful admissions process, including application setup, monitoring applicant pipelines, responding to Zendesk inquiries, and participating in marketing initiatives
• Work collaboratively with the Senior Program Manager on Q&A sessions and applicant support to ensure strong enrollment
• Manage and provide guidance to a small team of 1-2 Operations Analysts
• Foster a collaborative and innovative team culture, encouraging continuous learning and development
• Provide ongoing feedback, career development, and mentorship to team members
• Support the Senior Program Manager in cultivating and strengthening relationships with clients, ensuring their unique needs are met
• Collaborate with the Senior Program Manager to address client concerns and identify opportunities for program enhancements
• Collaborate with various teams, including Business Operations, Curriculum, Professional Development, Account Management, and others, to ensure coordinated program execution
• Provide input to drive improvements in the overall training program ecosystem
• Contribute to the analysis of program performance metrics and provide insights to senior leadership
• Assist in reporting on program developments, successes, and challenges, contributing to data-driven decision-making processes
• Identify opportunities for process optimization and innovation, driving continuous improvement in program delivery and experience
• Implement best practices and lessons learned from previous programs to enhance overall effectiveness

Requirements:

• Must possess JLPT N2 (N1 preferred) certification or equivalent professional experience
• Must demonstrate mastery of Keigo (honorific Japanese) in both spoken and written forms, with the ability to lead complex negotiations and deliver presentations in professional Japanese
• 3-5 years of experience in program management, with at least 1 directly in an educational or training institution
• Experience leading and managing teams, demonstrating autonomy and success
• Proficient in Google Suite, MS Office Suite, Slack, and Zoom
• Bachelor's degree preferred; Master's degree in a relevant field is a plus
• Experience with Data analysis, CRM or Salesforce, and other education-related software is a plus