Experience Concierge – Remote Customer Service

Enchanted Fairies is seeking a warm, professional, and highly organized Experience Concierge to join our remote customer service team. In this role, you’ll provide magical customer service by assisting clients through phone, email, and online chat, ensuring every guest receives a supportive and positive experience.

Responsibilities:

• Assist clients by phone, email, and online chat
• Answer questions and resolve guest concerns with care and professionalism
• Document client interactions, inquiries, complaints, and follow-ups
• Use company resources to provide accurate information
• Escalate issues to the appropriate team member when needed
• Attend department and company meetings as required

Requirements:

• High school diploma or GED
• At least 2 years of inbound call center experience
• At least 2 years of customer service experience
• Excellent written and verbal communication skills
• Strong problem-solving skills and attention to detail
• Patient, professional, and guest-focused approach
• Ability to pass background check requirements