Technical Analyst

Job Title: Technical Analyst I

Location: Brentwood, TN / Hybrid / Remote

This position would need to be local to the Nashville area as one of the requirements will be to come into the office as needed for hands on testing.

1 day per week would be the standard but when we have large model changes and need testing, it could be 2-3 days a week for 1 month during the year.

• Provide tier 3 support for a large enterprise environment, encompassing a large remote user base, and has primary responsibility for client configuration, performance, testing, and security.
• Reviews and update trouble tickets which have been escalated to the Endpoint Management Group as well as Problem Management tasks.
• They create and disseminate technical knowledge via documentation to internal and external teammates.
• 4-6 years of relevant experience is required.