Key skills

Back-office banking operationsCustomer relationship managementFinancial industry knowledgeJack Henry core solutions SilverlakeJack Henry core solutions CIF 20/20Jack Henry core solutions Core DirectorIssue management and escalationExecutive level communicationTravel for client engagementLeadershipCommunication

About this role

Jack Henry is a technology company focused on transforming financial services for community banks and credit unions. They are seeking an Advisory Customer Relationship Manager to manage business relationships with banking customers, resolve complex issues, and facilitate effective communication within various departments.

Responsibilities:

Builds and maintains close working relationships with all levels of customer staff and management to understand specific business needs, tactical needs, and strategic goals
Maintains a high degree of communication with the management of each customer, including regularly scheduled conference calls and onsite customer visits. Assists with research of identified issues and reports pertinent findings to JHA management
Assists with issue management and escalation for established and new customers including during release and update cycles
May perform other job duties as assigned

Requirements:

10 years of back-office banking operations experience or customer relationship experience within the banking or financial industry
Experience communicating with executive level leadership within a financial institution, FinTech, etc
Must be able to travel 25% of the time to assigned clients
Bachelor's Degree
Experience supporting JH products and services