Customer Success Team Manager

AO Globe Life is a company that has been providing supplemental benefits for over 70 years, and they are seeking a Customer Success Team Manager. In this role, you will connect with individuals and families who have requested information about supplemental benefit programs, guiding them through their options and providing support throughout the enrollment process.

Responsibilities:

• Connect with individuals who have expressed interest in learning about benefit programs
• Schedule and conduct virtual consultations with clients via Zoom
• Understand client needs and provide clear guidance on available benefit options
• Assist clients through the enrollment process and provide follow-up support
• Maintain organized and compliant digital client records
• Participate in weekly training sessions and professional development meetings

Requirements:

• Must be legally authorized to work in the United States
• Reliable internet connection
• Windows-based laptop or desktop computer with a webcam