Regional Manager, Customer Success (D&I - APJ)

Planet is a global company that designs, builds, and operates the largest constellation of imaging satellites to deliver empirical information via a cloud-based platform. They are seeking a Regional Manager for Customer Success to lead a team in the Asia Region, focusing on customer satisfaction, renewals, and team development.

Responsibilities:

• Customer relationships and outcomes
• Customer value and satisfaction in the region
• Renewals and Expansion
• Team development

Requirements:

• 10-15 years of customer facing experience (preferably in Customer Success or equivalent ie account management, consulting) including strong examples of customer/client relationship building and collaborative problem solving
• Firm grounding in defence industries which could include sales, business development, programme and project management
• Experience of intelligence collection ideally space based or geospatial ISR
• Experience of intelligence analysis and dissemination
• Direct management experience
• Exceptional customer communication, negotiation, and presentation skills
• Experience driving value, expansion, and renewals with customers
• Works well across distributed and cross-functional teams; strong ability to lead and influence others
• Excellent verbal and written communication skills in both English and an Asian language
• Deep experience of Asian defence organizations
• Strong background in geopolitical understanding
• A proven transformational leader
• Experience of intelligence collection and analysis, including Intelligence, Surveillance and Reconnaissance (ISR), Collection Planning and Collection Management
• Likely a NATO Rank OF2 or senior
• GIS or remote sensing background
• Has operated at the equivalent of NATO Rank OF2 or ideally more senior
• Strong examples of customer/client relationship building and collaborative problem