Representative, Customer Service - REMOTE

Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. They are seeking enthusiastic and customer-focused individuals to join their Customer Service team, responsible for managing inbound customer communications and delivering exceptional support experiences across multiple channels.

Responsibilities:

• Manage incoming calls and service tasks
• Identify and assess customers’ needs and provide effective, timely solutions
• Build positive customer relationships through professional and empathetic communication
• Provide accurate product, order, and service information using appropriate systems and tools
• Resolve customer concerns and escalate issues when appropriate
• Follow up with customers to ensure issue resolution and satisfaction
• Maintain detailed records of customer interactions and transactions
• Support departmental goals related to service quality, response times, and customer satisfaction
• Adhere to company communication standards, procedures, and policies

Requirements:

• Previous experience in customer service, e-commerce, sales support, or order fulfillment
• Strong phone etiquette and active listening skills
• Excellent verbal and written communication abilities
• Strong organizational skills with the ability to multitask and prioritize effectively
• Ability to work independently and in a fast-paced environment
• Strong problem-solving and customer resolution skills
• Proficiency with Microsoft Office and/or Salesforce