Senior Product Manager - DIY

H&R Block is a leader in tax preparation and financial services, seeking a Senior Product Manager for their DIY team. This role focuses on enhancing the online customer experience in tax filing, ensuring customers feel supported and informed throughout their journey.

Responsibilities:

• Understand customer needs, behaviors, and frustrations throughout the DIY journey, especially where people get confused, hesitate, or lose confidence
• Lead discovery in uncertain problem spaces through customer research, usability testing, data analysis, and experimentation
• Define product direction and making clear prioritization decisions that improve the customer experience
• Own the roadmap and backlog for your area of the DIY experience and keeping it aligned with broader experience and platform goals
• Partner closely with design and engineering to create simple, intuitive flows that scale to millions of users
• Use experiments and iteration to test ideas, reduce risk, and continuously improve the experience
• Take accountability for customer outcomes, not just feature delivery

Requirements:

• Five or more years of product management experience delivering digital products with meaningful customer impact
• Experience working on cross‑functional product teams using modern Agile practices
• A track record of improving end‑to‑end user experiences, not just shipping individual features
• Strong communication skills and the ability to lead productive conversations
• Confidence in making decisions, learning quickly, and adjusting course based on feedback
• Deep care about building great customer experiences and know how to spot friction others may miss
• Comfortability starting with incomplete information and bringing structure to ambiguous problems
• Ability to quickly learn new domains and not be intimidated by complexity or regulation
• Strong product instincts grounded in research, data, and customer empathy
• Ability to collaborate well with designers and engineers and value shared ownership
• Ability to communicate clearly and can articulate why a decision improves customer experience
• Experience in fintech, financial services, or another regulated industry
• Experience running experiments and using data to guide decisions