Business Analyst

Insurance Office of America is seeking a Business Analyst – Project Management to support project and organizational objectives. The role involves gathering and analyzing business needs, collaborating with stakeholders, and contributing to process improvement initiatives.

Responsibilities:

• Elicit, analyze, validate, and document business needs from stakeholders, customers, and end users using interviews, workshops, surveys, and other techniques
• Partner with project sponsors and stakeholders to define project vision, scope, priorities, and success criteria
• Develop clear and concise requirements artifacts, including business requirements, functional requirements, user stories, and specifications using standard templates
• Identify and establish requirement scope and parameters to define project impact, expected outcomes, and measurement metrics
• Facilitate prioritization of requirements with stakeholders and project teams to support effective solution delivery
• Evaluate existing business processes, identify gaps or inefficiencies, and propose improvements or optimization strategies
• Create process maps, workflows, diagrams, and models to provide clear guidance to developers and project teams
• Translate conceptual business requirements into functional requirements that are understandable to technical teams
• Participate in solution testing and quality assurance activities to ensure features and functionality meet documented requirements
• Analyze requirements for completeness, consistency, feasibility, and alignment with organizational standards
• Contribute to the enhancement of requirements‑gathering practices, templates, and methodologies to improve delivery effectiveness

Requirements:

• 3+ years experience in business analysis, process improvement, or business process engineering
• Bachelor's degree required
• Strong analytical and conceptual thinking skills with the ability to solve complex problems
• Proven ability to influence stakeholders and collaborate closely to determine effective solutions
• Excellent documentation skills, including creation of requirements, process maps, and user stories
• Experience preparing detailed reports and delivering presentations to diverse audiences
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Strong planning, organizational, and time-management skills with a record of meeting commitments
• Experience supporting or leading successful projects in a cross-functional environment
• Bachelor's degree in Business, Information Systems, or a related field
• Business Analyst certification preferred