Product Operations Manager

DigiCert is a global leader in intelligent trust, focusing on securing digital interactions. As a Product Operations Manager, you will drive cross-functional initiatives and enhance operational excellence within the Product organization, with a focus on Product Lifecycle Management and aligning efforts with business and customer needs.

Responsibilities:

• Lead complex cross-functional programs to ensure successful product migrations, transitions, end of sale/life, and more
• Orchestrate cross-functional execution by creating end-to-end clarity, visibility, and governance
• Establish operating cadence and integrate with the overall rhythm of business
• Analyze and synthesize product as well as customer data to gain insights and build robust execution plans
• Define metrics/KPIs and create reporting mechanisms and dashboards to track progress, identify risks and areas for improvement, and enable decision-making
• Draft clear, professional internal and external communications to inform and guide customers, partners, and internal teams on program direction and goals
• Create regular executive-level reports and insights for visibility and for major forums such as all hands and QBRs
• Build strong relationships with internal stakeholders, including product management, engineering, marketing, sales, customer success, and executive leadership
• Serve as a trusted partner and advisor, providing insights and recommendations
• Be the face and voice of your programs

Requirements:

• 10+ years experience leading complex cross-functional programs in fast paced High Tech PM or Eng organizations
• Strong blend of technical and business skills
• Deep understanding of the entire product lifecycle from inception, development, launch, adoption, to end-of-life
• Strong cross-functional knowledge spanning sales, marketing, support, customer success, and commercial teams
• Ability to lead complex cross-functional programs to ensure successful product migrations, transitions, end of sale/life, and more
• Ability to analyze and synthesize product as well as customer data to gain insights and build robust execution plans
• Ability to define metrics/KPIs and create reporting mechanisms and dashboards to track progress, identify risks and areas for improvement, and enable decision-making
• Ability to draft clear, professional internal and external communications to inform and guide customers, partners, and internal teams on program direction and goals
• Ability to create regular executive-level reports and insights for visibility and for major forums such as all hands and QBRs
• Ability to build strong relationships with internal stakeholders, including product management, engineering, marketing, sales, customer success, and executive leadership
• Significant understanding of multiple tech domains and markets (prefer security, identity, PKI, and digital trust)
• Exceptional collaborator that builds consensus and drives alignment across diverse stakeholders
• Ability to navigate large, fast-paced organizations and understand what it takes to get things done
• Customer obsessed and operates both with a growth mindset and a servant leadership mindset
• Self-starter that brings strong ownership and voice to programs, guiding, influencing, and inspiring cross-functional teams