Sr. Product Manager (User Experience)

Applied Systems is a company focused on driving innovation across the insurance ecosystem through digital connectivity. They are seeking a Sr. Product Manager to refine the product vision for their agency-facing platform, ensure user engagement, and collaborate cross-functionally to deliver new products and features.

Responsibilities:

• Contribute to and help refine the product vision and roadmap for the agency-facing side of our platform — grounded in a deep understanding of the problem space for the different personas across our agency users
• Champion adoption and activation: understand why users do or don't engage with the product and design features that change that behavior
• Engage directly with our users and design partners, validating hypotheses to ensure that we’re working on the right problem to solve and building the right solutions to drive our adoption outcomes
• Partner cross-functionally with design, engineering, product marketing, and operations to bring new products and features to life while ensuring alignment and removing blockers
• Drive cross-team execution, keeping initiatives moving in a dynamic multi-team environment
• Own and prioritize the backlog, writing clear product requirements and partnering closely with engineering to ensure the team always ships with a deep, shared understanding of what we're building and why
• Establish product metrics to validate performance and user impact, connecting agency engagement to the downstream value carriers depend on
• Communicate progress, insights, and priorities clearly across teams and stakeholders

Requirements:

• 5–8 years of product management experience, with at least 2–3 years owning a customer-facing product
• A track record of delivering outcomes by bringing end-user simplicity to complex workflows
• Deep empathy for users and a passion for delivering outstanding user experiences and driving adoption
• Strong user research instincts: you know how to run a discovery session, synthesize findings into themes, and translate them into roadmap decisions
• Strong analytical skills — comfortable working with data and communicating through it
• A balance of strategic thinking and hands-on execution — able to zoom in and out as needed
• Clear, precise written communication: requirements, stakeholder updates, and executive summaries that don't bury the lead
• Familiarity with Agile development and tools like Jira and Confluence
• Experience building products embedded within larger platform ecosystems (e.g., Salesforce apps, Microsoft 365 add-ins, ERP extensions)
• Familiarity with AI-assisted workflows — not as an engineer, but as a PM who has shipped features involving automation and understands where humans need to stay in the loop
• Insurance industry experience is a genuine plus, but it's not a prerequisite