Director, Performance Marketing

Concentrix is a global technology and services leader that powers the world’s best brands. The Director, Performance Marketing is responsible for driving long-term customer value, revenue growth, and partnership expansion across complex accounts while leading high-performing account teams.

Responsibilities:

• Own executive-level relationships across major accounts, acting as the primary escalation point and trusted advisor
• Develop and execute multi-year account strategies focused on retention, expansion, and value creation
• Identify and convert embedded and organic growth opportunities, including upsell, cross-sell, and scope expansion
• Lead contract negotiations, renewals, pricing discussions, and amendments to maximize long-term value
• Proactively manage risk, anticipate client concerns, and drive resolution before issues escalate
• Maintain full ownership of account financial performance, including revenue forecasting, margin optimization, and profitability
• Partner with Finance and Operations to ensure predictable forecasting, strong pipeline hygiene, and operational efficiency
• Monitor competitive dynamics and protect accounts from erosion through differentiated value and superior execution
• Lead, coach, and develop Account Management leaders and teams, fostering a culture of accountability, ownership, and continuous improvement
• Set clear performance expectations tied to growth, customer outcomes, and client satisfaction
• Enable team success through playbooks, best practices, and scalable processes
• Champion diversity of thought, collaboration, and high employee engagement
• Collaborate closely with Creative, Product, IT, Delivery, and Finance to achieve seamless, end-to-end client experiences
• Ensure contractual commitments are translated into executable plans and successfully launched
• Drive consistent communication standards with a “no surprises” mindset
• Leverage data, CRM insights, and performance metrics to inform decisions and drive continuous improvement
• Capture and scale intellectual capital, lessons learned, and client innovations across the organization

Requirements:

• Bachelor's degree required (MBA or equivalent experience preferred)
• 10+ years of progressive experience in account management, customer success, or client leadership
• 10+ years leading complex, enterprise-level client relationships
• Proven experience managing large contracts, renewals, and negotiations
• Strong business acumen with experience in data-driven decision-making
• Expertise in CRM platforms (example: Salesforce), forecasting, and performance management
• Exceptional executive communication, storytelling, and influencing skills
• MBA or equivalent experience