Key skills
ServiceNow ITSMWorkflow DevelopmentPlatform AdministrationmacOS Fleet ManagementWindows EnvironmentMobile Device ManagementIru (Kandji)Workspace ONEWorkaton8nIncident ManagementProblem ManagementChange ManagementITIL PracticesEnterprise SaaS SupportGlobal Remote IT SystemsExecutive-level IT SupportSecurity and Regulatory ComplianceAIServiceNowSaaSLeadership
About this role
Circle is one of the world’s leading internet financial platform companies, building the foundation of a more open, global economy through digital assets and payment applications. As a Staff IT Engineer on the IT Support team, you will be responsible for evolving Circle’s enterprise IT systems and infrastructure, driving automation and AI adoption to improve operational efficiency.
Responsibilities:
- Drive AI and automation initiatives using tools such as Workato, n8n, and AI coding assistants to scale IT operations
- Manage Circle’s global fleet of corporate devices using Iru (formerly Kandji), including patching and vulnerability remediation
- Lead the design, build, and governance of the ServiceNow ITSM platform, including workflows and service catalog
- Provide L3 escalation support for complex incidents, ensuring timely resolution and root cause analysis
- Use data and metrics to improve KPIs, identify automation opportunities, and enhance operational efficiency
- Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow
- Collaborate cross-functionally to evolve ITIL practices and elevate global IT service delivery standards
Requirements:
- 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment
- Deep expertise managing macOS fleets at scale with strong working knowledge of Windows environments
- Hands-on experience with ServiceNow ITSM, including workflow development and platform administration
- Strong experience with MDM solutions, including Iru (Kandji) and Workspace ONE for device management
- Proven ability to lead complex technical initiatives and drive improvements across IT systems and processes
- Experience operating in highly secure, regulated environments with strong attention to detail
- Demonstrated ability to provide executive-level (white glove) IT support with professionalism and discretion
- Experience implementing automation using tools such as Workato, n8n, or similar platforms
- Familiarity with AI tools or AI-assisted workflows to improve IT operations and reduce manual toil