Senior Solutions Engineer

Voxie is an innovative company that has developed an SMS platform designed specifically for franchises, enabling them to enhance customer engagement and drive sales. They are seeking a Senior Solutions Engineer to lead the technical aspects of their sales and implementation process, partnering closely with clients to ensure successful integration and client satisfaction.

Responsibilities:

• Join Sales calls and lead communications to uncover prospects’ technical landscape, pain points, and business goals
• Design and deliver compelling, technically-informed demos that showcase how Voxie solves real problems
• Dig deep into client workflows, existing tech stacks, and integration needs
• Own the creation of integration field mappings, process flows, and technical specifications once use cases and workflows are aligned
• Drive the cadence — don’t wait to be asked
• Serve as the bridge between clients, third-party technical vendors, and your teammates across departments here at Voxie
• Navigate the world of MCP, APIs, webhooks, Zapier, SFTP, and other integration solutions
• Review SDK and third-party technical documentation, write clear technical design docs, and translate customer requirements into well-scoped issues in Linear (or equivalent) so engineering can execute
• Build out detailed customer journeys and process flows that visualize how Voxie fits into (and enhances) existing operations
• Guide clients through technical implementation, troubleshoot integration hiccups, and ensure a smooth handoff to the Onboarding team once the technical heavy lifting is done
• Help establish repeatable processes, documentation standards, and best practices that scale as we grow
• Identify friction points in the sales-to-implementation journey and recommend improvements to Product, Engineering, and internal teams
• Share your expertise through internal enablement sessions, documentation, and mentoring to help elevate the technical acumen of the broader team