Senior Technical Product Manager

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Senior Technical Product Manager will define and communicate a product vision and roadmap for claim platforms, manage the entire product lifecycle using agile methodologies, and lead cross-functional teams to deliver integrated AI solutions.

Responsibilities:

• Define and communicate a unified product vision and multi-year roadmap for claim platforms, aligned with organizational goals and market trends
• Maintain product features and user stories, participate in product development ceremonies and testing
• Monitor and report product development progress
• Drive portfolio-level prioritization balancing innovation, scalability, and operational excellence
• Integrate cutting-edge AI technologies (LLMs, orchestration, context engineering) to accelerate delivery and adoption
• Manage the entire lifecycle of platform products-from concept and MVP through iterative enhancements-using agile methodologies
• Partner with business leaders, architects and engineering teams to assess capabilities, evaluate alternatives, and prioritize releases
• Collaborate extensively with stakeholders to gather, analyze, and translate business requirements into detailed features and user stories
• Lead backlog refinement, grooming, and prioritization activities to ensure timely, high-quality delivery
• Partner with internal and external stakeholders to identify user needs and translate complex AI concepts into practical, user-centric solutions
• Help fit the AI products for business use-case and implement to deliver value to the business
• Ensure measurable business outcomes through value-driven product delivery
• Lead and influence cross-functional teams (engineering, data science, UX, business) to deliver integrated, high-impact AI solutions
• Partner with architects, engineers, quality, IT support, and business teams to design and implement platform capabilities that meet acceptance criteria
• Drive alignment across teams, resolve blockers, and foster a culture of ownership, collaboration, and continuous improvement
• Mentor product teams to build AI/ML expertise and leadership capabilities
• Represent the product in executive forums and industry thought leadership initiative
• Define and monitor KPIs tied to success criteria (e.g., platform uptime, scalability metrics, modernization adoption, business impact)
• Monitor product performance using analytics and communicate progress to stakeholders
• Use Microsoft M365 Copilot for backlog refinement, feature and user story definition, acceptance criteria, and outcome-based functional test cases
• Leverage MS Teams Copilot for meeting notes, stakeholder communication, and dependency tracking
• Utilize AI Assistants in Aha and Rally to facilitate requirements/design sessions and accelerate feature and user story creation
• Apply AI-driven insights to improve collaboration and speed-to-market
• Define and maintain integrated program plans, milestones, and dependency maps across Claims, Eligibility, and platform modernization initiatives
• Drive execution across multiple workstreams using agile and hybrid delivery model
• Track and report program health, risks, issues, and dependencies to executive stakeholders
• Manage program financials, forecasts, and benefits realization
• Identify and mitigate delivery, operational, and technology risks
• Accelerate initiatives such as F6, cloud migrations, and SOT adoption
• Support reduction of legacy footprint and measurable cost savings
• Define and track KPIs tied to schedule predictability, quality, resiliency, and business impact

Requirements:

• Bachelor's degree in CS or IT related field
• 7+ years of experience in IT software engineering with experience either in development (any one object-oriented programming language) or in Quality Assurance
• 5+ years of experience in Agile methodologies, backlog management, and iterative product development as role is responsible for user experience, non-user function, and functional specifications for the product
• 2+ years of experience with foundational platform components, integration frameworks, and cloud adoption strategies
• Experience and skills in relationship management and active listening as candidate will be responsible for developing relationships with business and technology partners
• Strong written and verbal communication skills for articulating product vision and outcome-based roadmap aligned with business objectives and modernization goals
• Ability to translate complex business requirements into actionable technical features and user stories
• Strong prioritization and dependency management skills
• Strong understanding of value creation through reuse, cost optimization, and efficiency improvements
• Ability to act as a liaison between engineering, architecture, and business leaders
• Experience with application modernization, microservices, and orchestration of business processes
• Candidate should have extensive knowledge of the healthcare industry, including pharmacy operations and business practices
• Proficiency in Microsoft M365 Copilot for backlog refinement, user story creation, acceptance criteria, and test case development
• Ability to use MS Teams Copilot for meeting notes, stakeholder communication, and dependency tracking